Lamp complaint form

Describe the lamp fault and attach photos. The claim is emailed to the service centre with a case number — write that number on the parcel.

Contact

Fault

2. Does the lamp turn on?
3. Which functions do not work properly?
4. Is the lamp used with the original power adapter and cable?
5. Has the lamp been dropped, hit, flooded, or in contact with liquid?
6. Has the lamp ever been opened, unscrewed, repaired, or modified?
7. Were there unusual signs before the fault?

Required photos

The service centre needs these photos before the first check.

Required. The form cannot be sent without this confirmation.

Returns and complaints