Dear customer, you can exchange or return goods purchased in our online store kayer.pl within 14 days from the date of receipt of the parcel.
DO IT IN 4 EASY STEPS
When there is a need to return, complain or exchange the goods for another one, please let us know. Call us or send us an e-mail with information and we will try to advise you and make the whole process easier.
The completed and signed form attached to the package is necessary for return or exchange. It will significantly speed up this entire process and make our work easier.
Pack the products so that they reach us in the same condition as you received them, you can use our box for this. Please remember to include a completed and signed return/exchange form. In case of return, the original receipt must be attached.
Send to:
Kayer.pl Sp. z o. o.
ul. Obrzeżna 7, lok.412, 02-691 Warsaw
Inpost: PaczkoPunkt POP-WAW608
The approximate replacement processing time is approximately 10 business days. Refund is ordered by transfer to the account specified in the form – 14 days from datewe receive the shipment with a correctly completed and signed contract withdrawal form attached.
Service and maintenance of lamps
In the event of a service request or warranty claim, diagnostics and repairs may be carried out by an authorized company specialist or an approved partner service provider.
During the repair process, the technician may, based on a professional assessment of the device’s technical condition, replace not only defective components (including LEDs), but also related or structural parts (including sealing and/or re-sealing for device identification purposes in connection with the customer’s request), where necessary to restore full functionality, safety, and compliance with the product’s technical standards.
Such actions are deemed proper and complete fulfilment of service obligations and do not constitute grounds for additional claims (including, without limitation, replacement of the device or a refund), provided that the product’s functionality has been restored.
All warranty and non-warranty cases, conditions of use, and limitations of liability are governed by the official user manual and warranty documentation supplied with the product.
