Dear customer, you can exchange or return goods purchased in our online store kayer.pl within 14 days from the date of receipt of the parcel.
DO IT IN 4 EASY STEPS
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1
Tell us
When you need to return an item, make a complaint or exchange it, write to us using the contact form.
WRITE TO US -
2
Fill in the form
A lamp complaint goes in a separate online form. Photos and the case number are emailed to the service centre. Do not print the form or put it in the parcel.
FILL IN THE LAMP COMPLAINT FORM -
3
Pack the parcel
Pack the products so they reach us in the same condition you received them. You can use our box. For a return, include the original receipt.
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4
Send the goods back
Kayer.pl Sp. z o.o.
ul. Obrzeżna 7, lok. 412
02-691 Warszawa
InPost: PaczkoPunkt POP-WAW608
Exchange and refund
An exchange takes about 10 business days. The money goes back by transfer to the account given in the form — within 14 days of us receiving the parcel together with the completed withdrawal form.
Service and maintenance of lamps
Our service or a partner workshop can inspect and repair the lamp.
During a repair they may replace the broken part, including the LEDs, and nearby parts if the lamp would not work or would not be safe without them. They may also fit a new seal so the lamp can be identified with this claim.
If the lamp works after the repair, the job is done. Replaced parts or a new seal are not a reason for a new lamp or a refund.
Warranty terms are in the manual that came with the lamp.
